> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useupbeat.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about UPBEAT Growth OS.

Quick answers to the questions we hear most often.

<AccordionGroup>
  <Accordion title="Why isn't Beat's output sounding like me?">
    The most common reason is that Beat doesn't have enough writing samples to learn your voice. Go to **Brand Beat → Training** and add 2–3 pieces of your own writing labeled "Sounds like me." These should be real content you've published — a blog post, LinkedIn article, or email newsletter.

    If you've already added training samples and output still feels off, check your voice descriptors in **Brand Beat → Identity & Voice**. Generic descriptors like "professional" or "friendly" don't give Beat much to work with. Replace them with specific, characteristic phrases that capture how you actually sound.
  </Accordion>

  <Accordion title="Why can't I see the Performance dashboard?">
    The Performance dashboard requires two things:

    1. A **Starter or Pro plan** — it's not available on the Free tier
    2. At least one data source connected — **Google Analytics 4** for traffic data, **Google Search Console** for SEO data, or both

    If you're on a paid plan but the dashboard is empty, go to **the Integrations section of Settings** and connect GA4 and/or GSC. After connecting, allow up to 24 hours for the first data sync to complete.
  </Accordion>

  <Accordion title="Will Beat auto-publish content for me?">
    No. Beat Autopilot automatically **drafts** content on your configured schedule — it never publishes anything without your explicit action.

    Every auto-draft lands in your **Content Planner → Drafting column**, where it waits for your review. You review the draft, make any edits you want, then publish it yourself when you're ready. Nothing goes live without you initiating it.
  </Accordion>

  <Accordion title="How do I change my Brand Beat without losing my current version?">
    It depends on what you're changing:

    * **For small tweaks** — Click directly into any field on the relevant Brand Beat tab and edit it inline. Manual edits save immediately and do **not** create a new version. Your current profile stays intact.
    * **For a full refresh** — Click **Regenerate** on the Brand Beat Overview tab. Regeneration automatically saves your current profile as a version before replacing it, so you can always go back. See **Brand Beat → Version History** to restore a previous version.

    In short: edit directly for small changes; regenerate when you want Beat to take a fresh pass at everything.
  </Accordion>

  <Accordion title="Why did my auto-draft not run?">
    Check these three things in order:

    1. **Autopilot is enabled** — Open Settings, scroll to **Beat autopilot**, and confirm the toggle is on.
    2. **Today is a scheduled day** — Autopilot only runs on Monday, Wednesday, and/or Friday. Confirm the day that didn't draft is selected in your Autopilot day schedule.
    3. **Your plan supports Autopilot** — Autopilot is **Pro-only**. Free and Starter accounts can't enable it.

    If all three check out and drafts still aren't appearing, email [help@useupbeat.com](mailto:help@useupbeat.com) with your account email.
  </Accordion>

  <Accordion title="My WordPress publish failed — what do I do?">
    Try these steps:

    1. **Check your URL format** — Your WordPress URL must include `https://` and should be your root domain (e.g., `https://yourdomain.com`, not `https://yourdomain.com/wp-admin`).
    2. **Verify your credentials** — Make sure you're using an **Application Password** (created in WordPress → Users → Your Profile → Application Passwords), not your regular login password.
    3. **Check the integration card** — Go to **the Integrations section of Settings** and confirm the WordPress card shows a green **Connected** status. If it shows an error, disconnect and reconnect.
    4. **Check your security plugins** — Plugins like Wordfence or iThemes Security sometimes block REST API requests. Temporarily disable them to test, then whitelist UPBEAT OS in the plugin settings.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Open Settings, scroll to **Subscription**, and click **Manage billing**. Stripe's hosted billing portal opens with options to cancel, change plan, update your payment method, or download invoices. After you cancel, your account stays active and on the paid plan until the end of your current billing period — you won't be charged again.

    After your billing period ends, your account moves to the Free tier. Your Brand Beat, content, and settings are preserved; you just lose access to paid-only features.
  </Accordion>

  <Accordion title="Can I use UPBEAT OS on mobile?">
    Yes — UPBEAT OS is a web app and works in mobile browsers on iOS and Android. There's no native app yet.

    The experience is best on desktop for content creation and editing. The mobile browser experience works well for reviewing dashboards, checking your pipeline, and reading Beat's recommendations. For writing long articles, a larger screen will make a big difference.
  </Accordion>

  <Accordion title="What happens to my data if I delete my account?">
    Deleting your account permanently removes all your data from UPBEAT OS: your Brand Beat, all generated and saved content, email sequences, contacts, and settings. **This cannot be undone.**

    Before deleting, export anything you want to keep:

    * Copy your Brand Beat fields (there's no bulk export yet — copy each tab manually)
    * Export articles from the article editor
    * Download your contact list from `/app/contacts`

    To delete your account, go to **the Danger zone section of Settings → Delete Account**.
  </Accordion>

  <Accordion title="How often does Beat update my strategy?">
    Your strategy report updates automatically **every Monday morning**. Beat pulls the latest performance data (GA4, GSC), reviews your content activity from the previous week, and generates a fresh report with new Recommended Moves and Stop/Start/Continue analysis.

    You can also refresh your strategy manually at any time — go to `/app/strategy` and click the **Refresh** button. Manual refreshes are useful after you've made a significant change to your Brand Beat or completed a content push and want updated recommendations immediately.
  </Accordion>

  <Accordion title="Can I have multiple brand profiles?">
    Each UPBEAT OS account has one Brand Beat profile. If you manage multiple brands, you'd need a separate account for each one.

    Multi-brand support within a single account is on the roadmap. When it's available, you'll be able to switch between brand profiles without switching accounts.
  </Accordion>

  <Accordion title="Should I use the UPBEAT shared sender or Bring Your Own Resend?">
    Two options today:

    * **UPBEAT shared sender** — Default and zero-config. Good for getting started, low-volume sends, or if you don't yet own a domain you want to send from. Recipients see UPBEAT's shared sending domain.
    * **Bring Your Own Resend** — Connect your own Resend account, verify your domain, and every send routes through it with proper DKIM/SPF. Best deliverability and the right call for anyone sending at volume or building a serious email channel.

    A Klaviyo integration is on the roadmap (currently labeled Coming Soon in Settings) — when it ships, you'll be able to push UPBEAT-generated emails into Klaviyo as broadcast drafts.
  </Accordion>
</AccordionGroup>

***

Still have a question? Email [help@useupbeat.com](mailto:help@useupbeat.com) and we'll get back to you.